Privacy Policy
Website: www.redcranemassage.co.uk
Owner/Operator (Data Controller): Red Crane Massage, operated by Lindsey Repton
Effective date:
Contact for all enquiries & GDPR requests:
booking@redcranemassage.co.uk ·
07811 497 770
1. Introduction
Red Crane Massage respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using this website, you acknowledge this Privacy Policy.
2. Information We Collect
- Contact form details: your name, email address, phone number, and any message you provide. This is used solely to respond to your enquiry and process booking requests.
- Website usage data (analytics): non-identifying information about how you use our website (e.g., pages viewed, approximate location, device/browser type). See the “Google Analytics” section below.
We do not intentionally collect special category data via the website.
3. How We Use Your Information & Legal Bases
- Responding to enquiries and managing bookings — we use your contact form information to communicate with you about your enquiry or appointment. Legal basis: performance of a contract or steps prior to entering into a contract (UK GDPR Art. 6(1)(b)).
- Improving our website — we analyse anonymised/aggregated usage trends to maintain and improve the site. Legal basis: legitimate interests (UK GDPR Art. 6(1)(f)).
We do not use your details for direct marketing unless you explicitly ask us to.
4. Google Analytics
We use Google Analytics to understand how visitors use our site so we can improve content and usability. Google Analytics collects information such as pages visited, the time spent on pages, and general device/browser data. We do not send personally identifiable information to Google through analytics.
You can opt out of Google Analytics by using Google’s browser add-on: tools.google.com/dlpage/gaoptout.
7. Data Retention
We keep contact form enquiries only as long as needed to handle your request, manage bookings, and maintain appropriate records. Analytics data is retained according to our analytics settings and only in aggregated or non-identifying form.
8. Your Rights (UK GDPR)
You have the right to:
- Access the personal data we hold about you;
- Rectify inaccurate or incomplete data;
- Request erasure of your data (“right to be forgotten”);
- Restrict or object to certain processing;
- Request data portability.
To exercise any of these rights — including GDPR-related data removal — contact Lindsey Repton at booking@redcranemassage.co.uk or call 07811 497 770. We will respond within one month as required by law.
9. How We Protect Your Data
We use appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or loss. While no method is 100% secure, we continually review our safeguards.
10. International Data Transfers
Some service providers may process data outside the UK. Where this occurs, we rely on appropriate safeguards (such as standard contractual clauses or equivalent protections) to help ensure your rights are protected.
11. Links to Other Websites
Our site may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in law or our practices. Updates will be posted on this page with a revised effective date.
13. Contact & Complaints
If you have questions about this policy or how we handle your data, please contact:
Lindsey Reptonbooking@redcranemassage.co.uk
07811 497 770
You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has not been handled lawfully.